Pengaruh Evaluasi Kinerja dan Motivasi Kerja Karyawan terhadap Kualitas Pelayanan Frontliner
|
Keywords:
Performance Evaluation, Work Motivation, Service Quality, Frontliners, Bank BTN Syariah
AbstractThis study aims to determine the effect of performance evaluation and employee motivation on frontliner service quality at Bank Btn Syariah KCP Setiabudi Medan. This study used a quantitative method with a questionnaire research instrument with multiple regression analysis. The sampling method uses total sampling, with a total population of 40 employees at Bank BTN Syariah Kcp Setiabudi and a total sample of 40 employees at Bank BTN Syariah Kcp Setiabudi. The results showed that the effect of significant performance evaluation on the quality of tcount> ttable was 5.652> 1.683 and the resulting significance value was 0.000 <level of significance 0.05. This means that the effect of performance evaluation has a significant effect on frontliner service quality at Bank Btn Syariah Kcp Setiabudi Medan, and the results show that work motivation has a significant effect on service quality tcount > ttable 2.273 > 1.683 and the resulting significance value is 0.016 <significant level of 0.05. This shows that work motivation has a significant effect on the quality of Frontliner services at Bank BTN Syariah KCP Setiabudi Medan. Downloads
Download data is not yet available.
ReferencesMulenga, R. M., Nzala, S., & Mutale, W. (2018). Establishing common leadership practices and their influence on providers and service delivery in selected hospitals in Lusaka province, Zambia. Journal of Public Health in Africa, 9(3). DOI: https://doi.org/10.4081/jphia.2018.823 . Ismajli, N., Zekiri, J., Qosja, E., & Krasniqi, I. (2015). The Importance of Motivation Factors on Employee Performance in Kosovo Municipalities. Journal of Public Administration and Governance, 5(1), 23. DOI: https://doi.org/10.5296/jpag.v5i1.7082 . Hartono, B., & Jakri, J. (2019). Coaching Method and Performance of Nurses (Case Study at Regional Hospital of Cibinong At Bogor Regency, West Java Province). Journal of Ultimate Public Health, 3(1), 148–157. DOI: https://doi.org/10.22236/jump-health.v3.i1.p148-157 . Chen, M., Ran, B., Gao, X., Yu, G., Wang, J., & Jagannathan, J. (2021). Evaluation of occupational stress management for improving performance and productivity at workplaces by monitoring the health, well-being of workers. Aggression and Violent Behavior. DOI: https://doi.org/10.1016/j.avb.2021.101713 . Jusuf Zekiri, N. I. (2015). The Importance of Motivation Factors on Employee Performance in Kosovo Municipalities. Journal of Political Sciences & Public Affairs, 03(02). DOI: https://doi.org/10.4172/2332-0761.1000152 . Ediyanto, M., Kismartini, K., Astuti, R. S., & Afrizal, T. (2021). Akuntabilitas Layanan Surat Izin Mengemudi Keliling di Jawa Tengah. PERSPEKTIF, 11(1), 77–87. DOI: https://doi.org/10.31289/perspektif.v11i1.5346 . Cromhout, D., & Duffett, R. (2022). Exploring The Impact of Student Developed Marketing Communication Tools and Resources On Smes Performance And Satisfaction. Small Business International Review, 6(1), e422. DOI: https://doi.org/10.26784/sbir.v6i1.422 . Stolfova, A., & Fajfrlikova, P. (2019). Development of Employees’ Evaluation and Motivation systems in Czech NGO. International Journal of Public Sector Performance Management, 5(1), 26–45. DOI: https://doi.org/10.1504/IJPSPM.2019.096682 . Rosmiati, K. A. A., Martini, I. A. O., Gorda, A. A. N. O. S., & Diwya, K. G. S. (2021). Menelisik Eksistensi Restoran Lake View Kintamani Di Tengah Pandemi Covid-19. Jurnal Pendidikan Ekonomi Undiksha, 13(2), 378. DOI: https://doi.org/10.23887/jjpe.v13i2.39930 . Patro, C. S. (2020). An Evaluation of Employees’ Competence Towards The Development of A Learning Organization. International Journal of Knowledge Management, 16(4), 26–41. DOI: https://doi.org/10.4018/IJKM.2020100102 . Chungade, T. D., & Kharat, S. (2018). Employee performance assessment in virtual organization using domain-driven data mining and sentiment analysis. In Proceedings of 2017 International Conference on Innovations in Information, Embedded and Communication Systems, ICIIECS 2017 (Vol. 2018-January, pp. 1–7). Institute of Electrical and Electronics Engineers Inc. DOI: https://doi.org/10.1109/ICIIECS.2017.8276093 . Nashkerska, M. (2018). Methodological Foundations of The Analysis of Budgetary Institution Labour Resources. Economic Analysis, (28(4)), 218–224. DOI: https://doi.org/10.35774/econa2018.04.218 . Purity, M., Eilish, M., Ogenna, U., Honorati, M., & Henry, M. (2017). The Impact of Supportive Supervision on the Implementation of HRM processes; A Mixed-Methods study in Tanzania. Health Systems and Policy Research, 04(01). DOI: https://doi.org/10.21767/2254-9137.100066 . Lepir, L., Šćepović, D., & Radonjić, A. R. (2017). Challenges of Human Resource Management In The Institutions For Care of Elderly People. In IOP Conference Series: Materials Science and Engineering (Vol. 200). Institute of Physics Publishing. DOI: https://doi.org/10.1088/1757-899X/200/1/012030 . ANGHEL-VLAD, S. (2018). Comparative Analysis of the Performance Evaluation of the Human Resources in the Hotel Industry. Review of International Comparative Management, 19(2), 175–186. DOI: https://doi.org/10.24818/rmci.2018.2.175 Žaptorius, J. (2013). Applying The Priority Distribution Method for Employee Motivation. Business, Management and Education, 11(2), 256–280. DOI: https://doi.org/10.3846/bme.2013.15 . Makarenko, S., Oliinyk, N., & Kazakova, T. (2019). Improving The Method Approach To The Rating Evaluation of Employees As Professional Career Development. Baltic Journal of Economic Studies, 4(5), 179. DOI: https://doi.org/10.30525/2256-0742/2018-4-5-179-187 . Barreto Fernandes, F. A., & Ortuño, B. H. (2018). Usability and User-Centered Design - User Evaluation Experience in Self-Checkout Technologies. Universitat Politecnica de Valencia. DOI: https://doi.org/10.4995/sd2017.2017.6634 . Lukac, P. (2018). System Of State Service Performance Evaluation. In 5th SGEM International Multidisciplinary Scientific Conferences on SOCIAL SCIENCES and ARTS SGEM2018, Modern Science (Vol. 5). STEF92 Technology. DOI: https://doi.org/10.5593/sgemsocial2018h/11/s01.015 . Ekaterine Gigolashvili, E. G. (2022). Challenges of Enterprises Optimal Growth in Terms of the Covid-19 Pandemic. Economics, 105(1–2), 85–105. DOI: https://doi.org/10.36962/ecs105/1-2/2022-85 . |
Published
2023-03-31
Section
Articles
How to Cite
Khairani, N., & Nasution, J. (2023). Pengaruh Evaluasi Kinerja dan Motivasi Kerja Karyawan terhadap Kualitas Pelayanan Frontliner. Jurnal Informatika Ekonomi Bisnis, 5(1), 226-231. https://doi.org/10.37034/infeb.v5i1.209
 This work is licensed under a Creative Commons Attribution 4.0 International License. |
