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Kecerdasan Emosional dan Burnout di Sektor Perbankan: Peran Mediasi Self-Efficacy

Al Ikhlas Putra Universitas Negeri Padang Chichi Andriani Universitas Negeri Padang DOI: https://doi.org/10.37034/infeb.v7i3.1235 Keywords: Emotional Intelligence, Self-Efficacy, Burnout, Work Environment, Self-Confidence Abstract This study aims to analyze and examine the effect of Emotional Intelligence on Burnout, the effect of Self-Efficacy on Burnout, and the mediating role of Self-Efficacy in the relationship between Emotional Intelligence and Burnout among employees of PT Bank Nagari Head Office, West Sumatra. Employing a descriptive-causative approach, the research involved a population comprising all head office employees, with a sample of 161 respondents selected using cluster proportional random sampling. Data were collected through a questionnaire utilizing a Likert scale and analyzed using Structural Equation Modeling with SmartPLS 4. The findings reveal that Emotional Intelligence has a negative and significant effect on Burnout, and Self-Efficacy also exerts a negative and significant effect on Burnout. Furthermore, Self-Efficacy significantly mediates the relationship between Emotional Intelligence and Burnout. These results indicate that higher levels of emotional intelligence and self-efficacy among employees are associated with a lower tendency to experience burnout in the workplace. Downloads Download data is not yet available. References Kusuma, E., Rindaningsih, I., & Hidayatulloh. (2023). Perencanaan Sumber Daya Manusia. Perisai: Jurnal Pendidikan dan Riset Ilmu Sains, 2(3), 338–349. DOI: https://doi.org/10.32672/perisai.v2i3.158 . Jufrizen, J. (2021). Pengaruh Fasilitas Kerja dan Disiplin Kerja terhadap Kinerja Karyawan Melalui Motivasi Kerja. Sains Manajemen, 7(1), 35–54. DOI: https://doi.org/10.30656/sm.v7i1.2277 . Edú‐valsania, S., Laguía, A., & Moriano, J. A. (2022, February 1). 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Jurnal Informatika Ekonomi Bisnis, 7(3), 563-570. https://doi.org/10.37034/infeb.v7i3.1235 ACM ACS APA ABNT Chicago Harvard IEEE MLA Turabian Vancouver Download Citation Endnote/Zotero/Mendeley (RIS) BibTeX This work is licensed under a Creative Commons Attribution 4.0 International License.

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