Unveiling the Determinants of Knowledge Sharing and Their Impact on Service Innovation Performance in the Government Sector | Jurnal Informatika Ekonomi Bisnis

Journal Content

Search

Search Scope

Browse

Information

Current Issue

Template
Similarity Checker

Member of

Statistics

Unveiling the Determinants of Knowledge Sharing and Their Impact on Service Innovation Performance in the Government Sector

Fajar Rizky Universitas Indonesia https://orcid.org/0009-0006-2361-0209 Iqbal Caraka Altino Universitas Indonesia Dana Indra Sensuse Universitas Indonesia Sofian Lusa Universitas Indonesia Nadya Safitri Universitas Indonesia Damayanti Elisabeth Universitas Indonesia DOI: https://doi.org/10.37034/infeb.v7i3.1204 Keywords: Government Sector, Knowledge Sharing, PLS-SEM, Service Innovation Performance, Theory of Planned Behavior Abstract Knowledge sharing serves as a fundamental driver of organizational innovation, particularly in enhancing public service quality, yet remains significantly underutilized in government institutions. Many public sector organizations fail to recognize the value of knowledge sharing due to its perceived long-term benefits and the absence of concrete evidence demonstrating its measurable impact on service innovation performance. This study examines the driving factors of knowledge sharing and its impact on service innovation performance in government organizations. Data was collected through an online survey targeted at National Civil Service Agency (Badan Kepegawaian Negara or BKN) employees. A total of 465 responses were obtained, which analysed using partial least squares structural equation modeling (PLS-SEM). This study demonstrates that organizational, individual, and technological factors play a significant role in the implementation of knowledge sharing. Most importantly, the research provides empirical validation that knowledge sharing behavior directly and substantially enhance service innovation performance - a relationship previously overlooked in public sector studies. By expanding the theoretical framework of Planned Behavior to incorporate these organizational, individual, and technological dimensions, this study offers public administrators compelling evidence to prioritize knowledge sharing initiatives while providing scholars with a more holistic understanding of innovation mechanisms in government contexts. Future studies should explore additional factors beyond the Theory of Planned Behavior that influence knowledge sharing, as well as other knowledge management dimensions affecting service innovation. Further research could also investigate impacts of knowledge sharing beyond innovation performance, such as organizational resilience or employee well-being in public sector contexts. Downloads Download data is not yet available. References Park, Y., & Joo, B.-K. (2022). Determinants of Knowledge Sharing: The Roles of Learning Organization Culture, Empowering Leadership, and Learning Goal Orientation. International Journal of Applied Management and Technology, 21(1). DOI: https://doi.org/10.5590/ijmat.2022.21.1.04 . Ji, Y., Jiang, Z., Li, X., Huang, Y., & Wang, F. (2023). A Multitask Context-Aware Approach for Design Lesson-Learned Knowledge Recommendation in Collaborative Product Design. Journal of Intelligent Manufacturing, 34(4), 1615–1637. DOI: https://doi.org/10.1007/s10845-021-01889-7 . Chua, K., Thinakaran, R., & Vasudevan, A. (2023). Knowledge Sharing Barriers in Organizations - A Review. TEM Journal, 12(1), 184–191. DOI: https://doi.org/10.18421/TEM121-24 . Akosile, A., & Olatokun, W. (2020). Factors Influencing Knowledge Sharing Among Academics in Bowen University, Nigeria. Journal of Librarianship and Information Science, 52(2), 410–427. DOI: https://doi.org/10.1177/0961000618820926 . Kaffashan Kakhki, M., Hadadian, A., Namdar Joyame, E., & Malakooti Asl, N. (2020). Understanding Librarians’ Knowledge Sharing Behavior: The Role of Organizational Climate, Motivational Drives and Leadership Empowerment. Library and Information Science Research, 42(1). DOI: https://doi.org/10.1016/j.lisr.2019.100998 . Chandran, D., & Alammari, A. M. (2021). Influence of Culture On Knowledge Sharing Attitude Among Academic Staff In Elearning Virtual Communities In Saudi Arabia. Information Systems Frontiers, 23(6), 1563–1572. DOI: https://doi.org/10.1007/s10796-020-10048-x . Abdel Fattah, F. A. M., Mohamed, A. H. H. M., Bashir, M. I. A., & Al Alawi, A. M. M. (2020). Determinants of knowledge-Sharing Behaviour Among Students at Higher Educational Institutions in Oman: A Planned Behaviour Theoretical Perspective of Knowledge Sharing. Global Knowledge, Memory and Communication, 70(6–7), 611–636. DOI: https://doi.org/10.1108/GKMC-07-2020-0104 . Syed, A., Gul, N., Khan, H. H., Danish, M., Ul Haq, S. M. N., Sarwar, B., … Ahmed, W. (2021). The Impact of Knowledge Management Processes on Knowledge Sharing Attitude: The Role of Subjective Norms. Journal of Asian Finance, Economics and Business, 8(1), 1017–1030. DOI: https://doi.org/10.13106/jafeb.2021.vol8.no1.1017 . Chedid, M., Caldeira, A., Alvelos, H., & Teixeira, L. (2020). Knowledge-Sharing and Collaborative Behaviour: an Empirical Study on a Portuguese Higher Education Institution. Journal of Information Science, 46(5), 630–647. DOI: https://doi.org/10.1177/0165551519860464 . Kumar, M., Mamgain, P., Pasumarti, S. S., & Singh, P. K. (2024). Organizational IT Support and Knowledge Sharing Behaviour Affecting Service Innovation Performance: Empirical Evidence from the Hospitality Industry. VINE Journal of Information and Knowledge Management Systems, 54(2), 256–279. DOI: https://doi.org/10.1108/VJIKMS-07-2021-0124 . Jian, Z. Q., Osman, M. A., & Li, L. (2023). The Effects of Relationship Quality and Knowledge Sharing on Service Innovation Performance: Organisational Learning as a Mediator. International Journal of Information Technology and Management, 22(1–2), 1–12. DOI: https://doi.org/10.1504/IJITM.2023.130057 . Gebreyohans, G., T. Croasdell, D., & Meshesha, M. (2023). Factors Predicting Knowledge Sharing Behavior of Academic Staff. SINET: Ethiopian Journal of Science, 46(1), 30–50. DOI: https://doi.org/10.4314/sinet.v46i1.3 . Koay, K. Y., Sandhu, M. S., Tjiptono, F., & Watabe, M. (2022). Understanding Employees’ Knowledge Hiding Behaviour: The Moderating Role of Market Culture. Behaviour and Information Technology, 41(4), 694–711. DOI: https://doi.org/10.1080/0144929X.2020.1831073 . Paiman, N.,Fauzi, M. A., Norizan, N., Abdul Rashid, A., Tan, C. N. L.,Wider, W.,Selvam, G. (2023). Exploring Personality Traits in the Knowledge-Sharing Behavior: The Role of Agreeableness and Conscientiousness Among Malaysian Tertiary Academics. Journal of Applied Research in Higher Education. DOI: https://doi.org/10.1108/JARHE-10-2023-0467 . Asbari, M., Purba, J. T., Hariandja, E. S., & Sudibjo, N. (2023). The Mediating Role of Dynamic Leadership Towards the Relationship Between Knowledge-Sharing Behaviour and Innovation Performance in Higher Education. International Journal of Learning, Teaching and Educational Research, 20(11), 466–485. DOI: https://doi.org/10.26803/ijlter.22.11.24 . Fan, Z., & Beh, L. S. (2024, February 1). Knowledge Sharing Among Academics in Higher Education: A Systematic Literature Review and Future Agenda. Educational Research Review. Elsevier Ltd. DOI: https://doi.org/10.1016/j.edurev.2023.100573 . Ajzen, I. (2020). The Theory of Planned Behavior: Frequently Asked Questions. Human Behavior and Emerging Technologies, 2(4), 314–324. DOI: https://doi.org/10.1002/hbe2.195 . Negara, D. J., Ferdinand, F., Meitiana, M., Astuti, M. H., Anden, T., Sarlawa, R., & Mahrita, A. (2021). Knowledge Sharing Behavior in Indonesia: An Application of Planned Behaviour Theory. Journal of Asian Finance, Economics and Business, 8(3), 1053–1064. DOI: https://doi.org/10.13106/jafeb.2021.vol8.no3.1053 . Kucharska, W., & Erickson, G. S. (2023). A Multi-Industry and Cross-Country Comparison of Technology Contribution to Formal and Informal Knowledge Sharing Processes for Innovativeness. Knowledge and Process Management, 30(3), 300–316. DOI: https://doi.org/10.1002/kpm.1755 . Mannie, A., Van Niekerk, H. J., & Adendorff, C. M. (2013). Significant Factors for Enabling Knowledge Sharing Between Government Agencies Within South Africa. SA Journal of Information Management, 15(2). DOI: https://doi.org/10.4102/sajim.v15i2.569 . Yoon, S. W., & Park, J. G. (2023). Employee’s Intention to Share Knowledge: The Impacts of Learning Organization Culture and Learning Goal Orientation. International Journal of Manpower, 44(2), 231–246. DOI: https://doi.org/10.1108/IJM-01-2021-0004 . Yoon, S. W., & Park, J. G. (2023). Employee’s Intention to Share Knowledge: The Impacts of Learning Organization Culture and Learning Goal Orientation. International Journal of Manpower, 44(2), 231–246. DOI: https://doi.org/10.1108/IJM-01-2021-0004 . Galeazzo, A., & Furlan, A. (2019). Good Problem Solvers? Leveraging Knowledge Sharing Mechanisms and Management Support. Journal of Knowledge Management, 23(6), 1017–1038. DOI: https://doi.org/10.1108/JKM-05-2018-0290 . Galeazzo, A., & Furlan, A. (2019). Good Problem Solvers? Leveraging Knowledge Sharing Mechanisms and Management Support. Journal of Knowledge Management, 23(6), 1017–1038. DOI: https://doi.org/10.1108/JKM-05-2018-0290 . Galeazzo, A., & Furlan, A. (2019). Good Problem Solvers? Leveraging Knowledge Sharing Mechanisms and Management Support. Journal of Knowledge Management, 23(6), 1017–1038. DOI: https://doi.org/10.1108/JKM-05-2018-0290 . Sundaresan, S., & Zhang, Z. (2022). AI-Enabled Knowledge Sharing and Learning: Redesigning Roles and Processes. International Journal of Organizational Analysis, 30(4), 983–999. DOI: https://doi.org/10.1108/IJOA-12-2020-2558 . Wu, Y., Hu, X., Wei, J., & Marinova, D. (2023). The Effects of Attitudes Toward Knowledge Sharing, Perceived Social Norms and Job Autonomy on Employees’ Knowledge-Sharing Intentions. Journal of Knowledge Management, 27(7), 1889–1903. DOI: https://doi.org/10.1108/JKM-06-2022-0468 . Al-Ajmi, Z., & Al-Busaidi, K. A. (2024). Mitigating Knowledge-Sharing Risks Among ICT Knowledge Workers in the Government Sector. VINE Journal of Information and Knowledge Management Systems, 54(3), 616–637. DOI: https://doi.org/10.1108/VJIKMS-06-2021-0102 . Hosen, M., Ogbeibu, S., Lim, W. M., Ferraris, A., Munim, Z. H., & Chong, Y. L. (2023). Knowledge Sharing Behavior Among Academics: Insights from Theory of Planned Behavior, Perceived Trust and Organizational Climate. Journal of Knowledge Management, 27(6), 1740–1764. DOI: https://doi.org/10.1108/JKM-02-2022-0140 . Mustika, H., Eliyana, A., Agustina, T. S., & Anwar, A. (2022). Testing the Determining Factors of Knowledge Sharing Behavior. SAGE Open, 12(1). DOI: https://doi.org/10.1177/21582440221078012 . Xu, L., & Li, Z. (2022). Factors Affecting the Knowledge Sharing Behaviors of University Teachers: An Empirical Study in China. International Journal of Information and Education Technology, 12(1), 36–42. DOI: https://doi.org/10.18178/ijiet.2022.12.1.1584 . Blommerde, T. (2022). Service Innovation and Performance in Micro, Small, and Medium-Sized Organizations. European Journal of Business and Management Research, 7(4), 46–54. DOI: https://doi.org/10.24018/ejbmr.2022.7.4.1510 . Kock, N., & Hadaya, P. (2018). Minimum Sample Size Estimation in PLS-SEM: The Inverse Square Root and Gamma-Exponential Methods. Information Systems Journal, 28(1), 227–261. DOI: https://doi.org/10.1111/isj.12131 . Kock, N., & Hadaya, P. (2018). Minimum Sample Size Estimation In PLS-SEM: The Inverse Square Root and Gamma-Exponential Methods. Information Systems Journal, 28(1), 227–261. DOI: https://doi.org/10.1111/isj.12131 . Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019, January 14). When to Use and How to Report the Results of PLS-SEM. European Business Review. Emerald Group Publishing Ltd. DOI: https://doi.org/10.1108/EBR-11-2018-0203 . Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019, January 14). When to Use and How to Report the Results of PLS-SEM. European Business Review. Emerald Group Publishing Ltd. DOI: https://doi.org/10.1108/EBR-11-2018-0203 . Chin, T. L., Yean, T. F., & Leow, H.-W. (2023). Probing Determinants of University Academicians’ Knowledge Sharing Intention. International Journal of Application on Economics and Business, 1(2), 532–542. DOI: https://doi.org/10.24912/v1i2.532-542 .	Download Published 2025-08-24 Issue Vol. 7, No. 3 (September 2025) Section Articles How to Cite Rizky, F., Altino, I. C., Sensuse, D. I., Lusa, S., Safitri, N., & Elisabeth, D. (2025). Unveiling the Determinants of Knowledge Sharing and Their Impact on Service Innovation Performance in the Government Sector. Jurnal Informatika Ekonomi Bisnis, 7(3), 519-525. https://doi.org/10.37034/infeb.v7i3.1204 ACM ACS APA ABNT Chicago Harvard IEEE MLA Turabian Vancouver Download Citation Endnote/Zotero/Mendeley (RIS) BibTeX This work is licensed under a Creative Commons Attribution 4.0 International License.

Indexing and Abstractions:

Published:

This work is licensed under a Creative Commons Attribution 4.0 International Public License (CC BY 4.0).

Web Analytics Made Easy -
StatCounter